Last updated: September 2026
These terms apply to all bookings at La Pompe Country Apartments, Ruette de la Pompe, Les Mouilpieds, St. Martin, Guernsey GY4 6TJ. By sending an enquiry and paying a deposit, you agree to these terms.
1. Making a reservation
- Please check availability and the tariff with us by email or telephone before booking. Our online enquiry form does not confirm a booking.
- Dates can usually be placed on hold for 24 hours while you make travel arrangements.
- A booking is confirmed only when we have received your deposit (or full payment) and sent you written confirmation.
- Rates are per apartment, per week, and include linen, bathroom towels, electricity, heating, welcome food and complimentary WiFi.
2. Length of stay
- From May to September, stays are usually for 7, 14, 21 nights and so on.
- In other months the minimum stay is 4 nights, and a £70 service charge applies to stays of under 5 nights.
- Supplements apply for three-day stays over Christmas and New Year. Please ask for details.
- Monthly winter lets are available on request, and are fully inclusive of electricity, water and gas, with a weekly linen and towel change.
3. Deposit and payment
- A 50% deposit is required to confirm bookings made more than six weeks in advance.
- The balance is due six weeks before your arrival date. For bookings made within six weeks of arrival, full payment is due at the time of booking.
- Please note that no reminder will be sent for the balance.
- We never ask for card details through our website or by email. We will explain how to pay when we confirm your booking.
4. Cancellations
- If you cancel for any reason before the final balance has been paid, your 50% deposit will only be refunded if the accommodation can be re-let for the full period of your intended stay.
- If you cancel for any reason after the final balance has been paid, the 50% deposit is not refundable, and the balance of 50% will only be refunded if the accommodation can be re-let for the full period of your intended stay.
5. Holiday insurance
Holiday insurance is essential to protect you against cancellation, and the usual travel cover is highly recommended. Visitors to Guernsey have to pay for any medical treatment, including visits to the doctor. We ask for the name of your insurer for our records.
6. Guests
- We regret that we cannot accommodate children under 12 years of age.
- We regret that we cannot accept pets.
- La Pompe is strictly non-smoking throughout all apartments and grounds.
- The number of guests must not exceed the number stated on your booking confirmation.
7. Beds
The bedroom in Le Pigeonnier and one bedroom in La Cachette can be made up as either twin beds or a super king size bed (1.8m / 6ft). If no preference is given, beds will usually be made up as a super king size. Requests for twin beds must be made a minimum of TWO weeks in advance. The bed format cannot be changed on arrival. The second bedroom in La Cachette and the bedroom in La Galerie have king size beds (1.5m / 5ft).
8. Arrival and departure
- Your apartment will be ready from 2pm on the day of arrival and must be vacated by 10am on the day of departure.
- By arrangement, luggage may be left at the property before 2pm at your own risk.
- We endeavour to meet you on arrival at La Pompe. If this is not possible, or you are delayed, your key will be left inside the door. Directions to La Pompe are sent with your confirmation. You can also find us on Google Maps or with the what3words app at ///stunner.dethrone.marathon.
- Parking is available for one car per apartment, immediately inside the main entrance, or in the garage for La Galerie. Please advise us of the make and model of your car. If there is a choice, we always recommend bringing, or hiring, the smallest car possible for the Island's lanes and La Pompe. Please note, a high vehicle may not fit in La Galerie's garage, so it is useful to know in advance so that alternative parking can be arranged.
- If you wish to use a taxi on arrival, we recommend booking in advance.
9. Linen, laundry and welcome food
- Linen and bathroom towels are supplied and beds are made up for your arrival. They are changed weekly for stays of two weeks or more.
- Please bring your own beach towels.
- Guests may use the laundry facilities free of charge. A 24-hour paid laundry service is available on request.
- Cleaning materials and welcome food (bread, milk, eggs, butter, fruit, juice, sugar, tea and coffee) are provided for your arrival.
10. Your personal information
We use the information you give us to manage your booking, as described in our Privacy Policy.
11. Questions
If you have any questions about these terms, please contact us before booking: lapompe4guernsey@gmail.com or 07781 427535 (call or WhatsApp).